Blog and Newsletter

Anne Marie’s Newsletter – written in a personal, newsy style with thoughts, ideas and links to help readers reflect upon their own lives

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Assertiveness can be grown……

A lack of assertive ability and skill, hold many people back from living their lives the way they want to; it is often at the heart of disengaged and demotivated people at work. A key component of EQ (emotional intelligence), assertiveness has often come up in many of my coaching

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Give feedback and be thanked ……

That rarely happens, sometimes when I give feedback I don’t get thanked, I get a blank stare or a mutter of defence. Then I am very sorry I took the risk of saying anything at all and keep quiet the next time. Feedback comes with negative connotations, such as rejection,

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A customer for life, for less than the price of a chicken…..

We all have tons of experiences of good and bad customer service to share and isn’t it amazing how disinterested those business who rely on loyal customers are in developing and growing positive customer experiences: from a genuine smile to seeking customer feedback on how to improve and do things

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