Anne Marie’s Musings and Wonderings, full of thoughts, questions, ideas to help readers reflect and develop new skills
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A lack of assertive ability and skill, hold many people back from living their lives the way they want to; it is often at the heart of disengaged and demotivated people at work. A key component of EQ (emotional intelligence), assertiveness has often come up in many of my coaching
Get Thanked for Feedback -that rarely happens, sometimes when I give feedback I don’t get thanked, I get a blank stare or a mutter of defence. Then I am very sorry I took the risk of saying anything at all and keep quiet the next time. Feedback comes with negative
While I am very sure much has been written to explore the ‘Six Principles of Influence and Persuasion’ (by Dr. Robert Cialdini) in practice: to criticise and debunk their simple or superficial nature, I have to admit that I rather like them for that very reason: their simplicity and because
We all have tons of experiences of good and bad customer service to share and isn’t it amazing how disinterested those business who rely on loyal customers are in developing and growing positive customer experiences: from a genuine smile to seeking customer feedback on how to improve and do things
By connecting with me you will be taking that first step towards achieving positive behavioural change for you or your team which will have long lasting impact on your professional and personal life